The HR Manager oversees the HR Business Partners and Benefits & HRIS Specialist. This role manages Employee Relations, Recruiting, Benefits Administration, HR Information Systems, HR Policies & Procedures, Compensation Plans, Employee Handbook, Leave of Absences, Job Accommodations, Workers’ Compensation and Return to Work programs. Provides HR expertise on HR Data and Metrics, Policies and HR projects. The HR Manager is a key driver of HR process improvements and must possess the ability to effectively lead and manage improvement projects to streamline processes to increase efficiencies and effectiveness.

Supervisory Responsibilities:

·      Oversees the daily workflow of the department.

·      Recruits, interviews, hires, and trains new staff in the HR department.

·      Serves as the back up to the Chief People Officer and provides coverage for direct reports as needed.

·      Provides performance feedback and manages the performance evaluation process for assigned HR team members. 

Job Duties/Responsibilities: 

In collaboration with the Chief People Officer:

·      Business Process Improvement: Experience with streamlining processes, workflow analysis and creating efficiencies.

·      Policies/Procedures: Design, oversee and maintain HR operational programs, processes, and policies related to key assigned HR areas, including benefits, leaves of absence, workers’ compensation, job accommodations and benefits. Serves as a consultant to managers and staff regarding policies and procedures.

·      Project Management: Creates, manages and executes HR projects to standardize and strengthen the HR practice across the organization.

·      HR Metrics: Reports and monitors key HR metrics for assigned HR areas.

Other Responsibilities:

·      Oversees the work of the HR Business Partners and Benefits & HRIS Specialist, providing senior-level expertise and oversight.

·      Oversees all leaves of absence, job accommodation and workers’ compensation cases.

·      Oversees the agency’s Performance evaluation program and provides coaching, guidance and training to managers and employees.

·      Assists with oversight of the agency’s pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; monitoring pay actions; and recommending, planning, and implementing pay structure revisions.

·      Maintains compliance with federal, state, and local employment laws and regulations, and recommends best practices; reviews policies and practices and makes recommendations to maintain compliance and applies recommended changes to the Employee Handbook and other HR policies and procedures as needed.

·      Participates in the annual benefits review and provides recommendations on plan design, offerings, cost sharing and other items as appropriate; Oversees the annual benefit Open Enrollment project.

·      Ensures proper oversight of the agency’s DMV Pull Program, including monitoring activity and following up on violations with employees and managers in accordance with policy guidelines.

·    Maintains current knowledge and understanding of California and federal regulations, industry and regulatory trends, current practices, new developments and technologies and applicable laws regarding human resources.

·      Performs other duties as assigned.

MISSION/AGENCY STANDARDS:  

·      Demonstrates organizational awareness and commitment.

·      Understands and appropriately applies chain of command in relation to job position and supervision.

·      Knows and understands the agency mission in relation to own job description.

Observes confidentiality policy at all times.

·      Protects and honors patient and employee confidentiality.

·      Respects patients’ and coworkers’ right to privacy.

Observes attendance and attire policies.

·      Meets attendance and punctuality expectations.

·      Demonstrates cooperation with scheduling requests to meet agency or department needs.

·      Consistently adheres to agency and/or department dress code.

Complies with all other policies, procedures and requests.

·      Recommends and/or supports changes to policies and procedures.

·      Demonstrates knowledge of policies and procedures applicable to own job description.

·      Adheres to policies and procedures. Honors requests of management for interim rules.

·      Supports and complies with agency policy regarding the acceptance of gifts.

Conserves agency resources.

·      Maintains agency property, supplies and equipment in a manner that demonstrates ownership and accountability.

·      Maintains the work area to reduce the likelihood of safety hazards and to enhance its general appearance.

COMMUNICATION SKILLS: Demonstrates interpersonal understanding and utilizes effective communication skills.

1.        Considers effects of words and actions on others.

2.        Utilizes listening skills that indicate understanding and promotes accurate interpretation of others’ concerns, motivations and feelings.

3.        Recognizes the influence of beliefs and cultures on behaviors and accepts strengths and limitations in others.

4.        Works toward resolution of interpersonal conflicts as they arise.

5.        Recognizes when others are in need of information, assistance or direction, and consistently offers and provides help.

6.        Attends and participates positively in meetings.

7.        Regularly reads and appropriately applies information to practice.

8.        Uses words that express respect, patience and understanding in interactions with others.

9.        Acknowledges others verbally and nonverbally (eye contact, expression, tone of voice) promptly and courteously.

10.    Matters of unresolved controversy are promptly referred to your supervisor for further evaluation.

Exhibits behaviors of cooperation.

1.        Develops cooperation and collaborative work efforts that generally benefit all involved parties.

2.        Demonstrates the initiative to meet the needs of the agency and/or department by assisting coworkers when workload permits.

3.        Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, persuading or speaking with others; and (c) respond appropriately to constructive feedback from supervisor.

PERSONAL/PROFESSIONAL DEVELOPMENT: Continuing education and personal/professional development responsibilities.

1.       Maintains personal health status requirements in relation to job description.

2.       Maintains professional licensure/certification, as applicable.

3.       Maintains current personnel file information and provides information to agency in timely manner.

4.       Sets own development challenges and volunteers to learn.

5.       Adheres to agency infection control and safety policies, including education, reporting, and practice implementation specific to job position.

6.       Attends agency provided in-services programs to fulfill requirements of position or agency policies.

7.       Assumes responsibility and provides leadership for maintaining up-to-date procedures, equipment, continuing education and level of service provided.

Exhibits adaptability, flexibility, self-control and maturing in work and behavior.

1.        Maintains stable performance and emotions when faced with opposition, pressure and/or stressful conditions.

2.        Develops work relationships that honor and respect others’ strengths and abilities.

QUALIFICATIONS:

Education and Experience:

·      Bachelor’s degree in Human Resources, Business Administration, or related field, plus five (5) years of progressive HR experience or equivalent combination of education and experience.

·      A minimum of three years of HR management experience preferred.

·      Demonstrated experience in leading successful HR process improvement projects required.

·      Certification in project management, Lean, Six Sigma or other process improvement programs a definite plus.

·      HR certification highly desired.

Required Skills/Abilities:

·      Excellent leadership and collaboration skills.

·      Excellent presentation, verbal and written communication skills.

·      Excellent interpersonal, coaching and conflict resolution skills.

·      Strong planning, organizational, and project management skills.

·      Strong analytical and problem-solving skills.

·      Current Driver’s license and proof of auto insurance.

·      Ability to prioritize tasks and to delegate them when appropriate.

·      Ability to act with integrity, professionalism, and confidentiality.

·      Thorough knowledge of federal, state and local employment-related laws and regulations.

·      Ability to demonstrate maturity and experience with interfacing with all levels of management and staff required.

·      Proven ability to build relationships and partner across functional lines.

·      Ability to work well under pressure and meet deadlines as well as adapt well to a fast pace and change.

·      Strong financial acumen and experience with budgets is preferred.

·      Proficient with Microsoft Office Suite or related software.

·      Proficiency with or the ability to quickly learn the organization’s HRIS and other HR related systems.